Web and App Delivery Manager

Web and App Delivery Manager
Glasgow or Prenton
Salary from £58,400 per annum plus up to 20% bonus, car allowance & family healthcare
Hybrid Working (2 days WFH)
Permanent
Closing Date: 16 June 23

Help us create a better future, quicker

Digitalisation and the better use of data will enable us to drive the modernisation and decarbonisation of our energy system. Digitalisation will improve the services provided to our customers and stakeholders while leaving no one behind, making our operations more efficient, saving customers money on their bills, and driving better engagement and opportunities for our people, all while working towards the UK's Net Zero target.

The Web & App Delivery Manager is a new strategic role within the Business Transformation team, it focuses on prioritising our websites, mobile apps and digital communications developments that enhance our workforce experience and drives enhanced SP Energy Networks customers satisfaction.

This position will be vital in optimising user experience by developing and strengthening internal and external customer relations, maximising opportunities for customer and user feedback and identifying what we could be doing better to provide our customers with an industry leading service.

Working collaboratively with our Transformation Value Streams, the Web & App Delivery Manager will ensure successful and timely delivery of web & app solutions, while effectively managing resources, risks, stakeholder and customer expectations.   

What you'll be doing

Establish the UX vision, direction and strategy for SPEN to create a best in class digital experience for internal and external customers.

Collaborate with stakeholders, such as product managers, developers, designers, and business analysts to understand requirements and define delivery plans, including timelines, and resource allocation.

Lead and coordinate cross-functional teams involved in development and delivery of web and app projects including assigning tasks, tracking progress, resolving conflicts, and ensuring effective communication among team members.

Define and implement our approach to internal and external customer satisfaction, with ongoing monitoring, across all key touch-points within the web & app product portfolio.

Establish and manage a design library to create consistent standards across UX with front-end developers.

Drive optimum web and app layout, continually assessing user data and mapping customer journeys to optimise user experience.

Gain insights from user data and customer feedback to understand behaviour trends to identify problem areas and generate and implement solutions to improve user experience. 

Lead innovation workshops, with all levels of the organisation from director level down, to identify and prioritise solutions to the top customer problems/needs.

Establishing the UX vision, direction and strategy for a small development team  to create a best-in-class digital experience for internal and external customers.

Sit across the entire Transformation Programme, ensuring Value Streams consider UX as part of digital solutions with Customer touchpoints.

Working with business owners and process experts to remove blockers for the development team, ensuring they have the right tools and policies in place to do their role effectively.

Leading and supporting the development team in effectively managing the workload of the  team, ensuring enough capacity exists to meet the key demands of the business. Where necessary creating a business case to bring in additional developers.

 
Influencing the product roadmaps, using data from both primary and secondary customer research to identify customer focused solutions to the top problems identified.

Influencing consistent design standards across the Iberdrola group through regular dialogue with senior UX colleagues across the organisation. 
 

What you’ll bring

• Strong project management skills to effectively plan, execute, and deliver a portfolio of web & app projects.
• A solid understanding of web & app development technologies, frameworks, and best practices.
• Strong leadership skills including the ability to motivate and inspire team members, provide guidance and support and foster a collaborative work environment.
• Excellent communication skills to ensure effective interaction with stakeholders and delivery teams.
• Effective problem solver and decision maker to identify solutions to problems and challenges.
• Quality focus to ensure that web & app solutions meet the highest standards with thorough testing, usability assessments and performance evaluations to deliver robust and reliable applications.
• Adaptable and open to learning to keep up with latest industry trends, emerging technologies and best practices to make informed decisions and drive innovation.
• Strategic thinker with the ability to identify opportunities for improvement, optimisation to ensure alignment with organisational goals.
• Analytical with the ability to interpret data and evaluate performance metrics to make data driven decisions.
• Effective time and resource management skills with the ability to prioritise work and manage resources efficiently to deliver multiple projects simultaneously. 
• Collaborate effectively with cross-functional teams to deliver optimum outcomes. 
• Ability to influence to ensure digital initiatives have UX at the heart of solutions and deliver in line with UX frameworks.

   
Minimum criteria

• Qualification in computing science, design or similar proven experience 
• Proven experience in leading customer experience teams in a commercial business environment 
• Experience in using analytics platforms e.g. Hot Jar, Google Analytics 
• Ability to interpret complex user data, combining quantitative and qualitative information to gain insights and map trends
• Experience in mapping customer journeys
• Understanding of customer behaviour principles
• Creative ability with good problem-solving skills
   

What’s in it for you 
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

 
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding 
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

 
 Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
 

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.  If/when required, the Company will support the employee with the necessary Immigration requirements.