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Customer Programs & Products Manager


Rochester, NY, US



This position, in the Customer Programs and Products group, manages the development, implementation and operational requirements of new and established program and product offerings for the Avangrid networks companies to meet or exceed growth, revenue and/or regulatory objectives. This is accomplished through superior collaboration with program implementation vendors and internal business areas, including, but not limited to, marketing, sales, regulatory, legal, procurement, engineering, operations and senior management. Success also requires an understanding of local/state/federal codes and policies and the ability to influence utility regulators Programs/Products Offerings - responsible for achieving growth, savings and profitability targets for existing and new program and product offerings through management activities which include. Developing and implementing comprehensive program/product plans and proposals through collaboration with key stakeholders. Responsibility for budget development, monitoring and variance reporting. Provide direction and guidance on tasks performed and completed by program/product support personnel including the Energy Specialists and Administrators. Oversight of all aspects of vendor related services including the procurement process, managing vendor activities, reporting and budgeting. Ensuring processes are efficient while meeting quality assurance standards and complying with regulatory requirements. Delivery of outstanding customer service by ensuring programs meet customer expectations and issues are resolved in a timely manner.  Required internal and external reporting. Serve as company liaison for program/product initiatives with utility regulators, municipal leaders, industry peers, equipment manufacturers and trade allies to advance initiatives for the benefit of AVANGRID and customers. Responsible for timely and successful resolution of customer issues related to program and product offerings through collaboration with key internal and external stakeholders. Proactively manage relationships and work collaboratively with cross-functional areas to support achievement of AVANGRID and regulatory targets. Identify and initiate process improvement through research, planning, change management and training activities.    

  • Develop Self & Others
  • Empower to grow
  • Collaborate and Share
  • Be a role model
  • Focus to achieve results
  • Be agile
Skills and Requirements

Results oriented with strong critical and creative thinking, decision-making and problem solving skills.Strong computer skills (Microsoft Office, SAP, etc.)Attention to detail with strong analytical and negotiating skills.Excellent communicating and influencing skills with the ability to:present complex, technical topics to internal and external audiences of various sizes and knowledge levels write proposals, reports and other documents in a clear and concise manner to advance program initiatives read and interpret tariffs, regulatory orders, federal/local regulations and reports. Strong cross functional team skills, desire to serve co-workers and provide customers with excellent service. Proven ability to work independently and at all levels of the organization. Ability to travel. Bachelor’s Degree with a minimum of 5 years relevant experience in managing complex, technical programs or projects.Master’s Degree preferred.Electric & gas utility industry knowledge is preferred. Utility tariff & rate knowledge is preferred.Knowledge in the areas of utility electric & gas technologies and end use customer equipment is preferred (i.e. lighting, HVAC equipment, distributed generation, etc.).Knowledge in the areas of energy markets structures, state and federal energy laws and local regulations.


AVANGRID employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.



AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

Nearest Major Market: Rochester

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