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Technical Systems Analyst


Portland, ME, US



About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $40 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit



Responsible for system support activities related to process design, configuration, and interface development for Personnel Administration payroll and benefits processes.   Works with other Personnel Administration technical support team members, business process owners, and third party vendors to understand ongoing business requirements (changes, modifications, improvements), ensures overall system integrity, enhances business relationships, and facilitates issue resolution.  This position is based in Portland, ME, on a hybrid schedule.



1. Develops operational and technical solutions to meet ongoing end user requirements for payroll and benefits support.

2. Provides timely and accurate solutions, ensuring interface and overall data and process integrity.

3. Prepares documentation for approved changes and implements changes as required.

4. Coordinates and works with various teams to accomplish objectives.

5. Provides end user support as required, including user requests from the service desk.

6. Coordinates application of vendor support patches and upgrades, coordinates/performs unit and quality testing.

7. Identifies opportunities for new/improved solutions.

8. Serves as Liaison to Third-Party Vendors.

9. Leads/manages small sized projects.

10. Ensures adherence to cyber security and Personal Identifiable Information (PII) protocols and requirements.



  • Be a role model
  • Be agile
  • Collaborate and Share
  • Develop Self & Others
  • Empower to grow
  • Focus to achieve results
  • Technical Skills

Skills and Requirements


Education & Experience Required:

• Bachelor’s degree (preferred) in Computer science, Information Systems or a related field, with at least three years' relevant SAP or business system experience.

• Associate’s degree in Computer Science, Information Systems, or Business Administration with at least 3 years' relevant SAP or business system experience.

• Ten years’ of business system experience with at least 3 years providing SAP business system support.

• Demonstrated knowledge of various software solutions:  BSI Tax, SAP PY, SAP Benefits modules and other corporate systems is preferred.

• Demonstrated experience safeguarding sensitive data.


• Demonstrated strong analytical and critical thinking skills with the ability to grasp new concepts and to resolve complex system problems quickly.

• Able to become Subject Matter Expert with deep and broad knowledge of Personnel Administration philosophy, strategy, and processes.

• Able to present recommendations and/or decisions with persuasive clarity and transparency.

• Able to build effective relationships with key stakeholders locally and globally both internal and external.

• Strong ability to work with others to design effective process/system solutions.

• Strong ability to manage multiple priorities and simultaneous projects.

 • Demonstrated understanding of project management principles, practices and procedures.

• Ability to speak fluent English is required, ability to speak Spanish is a plus.

• Excellent written, verbal, and interpersonal skills.

• Very skilled with MS Office tools, including Excel, Word, Visio, PowerPoint, Project, etc.

Our Selection Process

All offers of employment are contingent upon the successful completion of a medical Fit for Duty exam, background check, references, drug screen, verification of legal right to work in the U.S., and in some cases, a credit check. A credit check will be administered when a prospective employee will be working in Finance, Accounting, Treasury or where duties may involve handling of funds, accounts or cash. A Motor Vehicle (MVR) check will be administered when a prospective employee will be regularly using a company vehicle. Avangrid Renewables is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as an individual with a disability, or any other status or class protected by federal or state law.



Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

Nearest Major Market: Portland Maine

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