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Lead Analyst - SAP Support


Orange, CT, US Rochester, NY, US Augusta, ME, US



About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $40 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit




Responsible for coordinating IT initiatives for the Electric and Gas Operations Support team related to providing design, configuration/development, testing and ad hoc/custom reporting capabilities to the business units.
Project Management with at least one SAP life cycle as the Project Manager. Must have experience managing projects from its inception to post production.
Serves as a primary contact with end users and process owners in a specified business area to understand ongoing process requirements (changes, modifications, and improvements), ensuring overall data integrity and processes for a specified business unit.


•This position provides Project Management expertise for IT Application Projects. This includes development and management of a project plan, ongoing management of project issues and risks, status reporting and presentations, managing the implementation of solutions throughout all phases of the project, and leading coordination between multiple IT and Business groups.
•Develops solutions to meet ongoing end user requirements; prepares specifications and designs for approved changes; implements configuration/development changes.
•Acts as leader for overall team initiatives; leads planning and coordination activities within the Support Team.
•Leads Support Team to coordinate integration points between application modules to ensure overall process coordination; ensures interface data integrity and processes.
•Provides timely and accurate solutions to the functional business areas, including unresolved user requests from the service desk.
•Develops, maintains and updates documentation including instructions, reference materials, training materials.
•Changes request/transport review and approval.
•Supports on-going end user training and other end user activities as required.
• Supports the definition, review, testing and approval of security access for a specific user group.


  • Be a role model
  • Be agile
  • Collaborate and Share
  • Develop Self & Others
  • Empower to grow
  • Focus to achieve results
  • Technical Skills

Skills and Requirements

Skills and Requirements
Education & Experience Required:
•Bachelor’s Degree in Computer Science or Information Systems or a related field of study with a minimum of 5 years of IT-related experience
•Detailed, cross module SAP Plant Maintenance integration knowledge is strongly preferred.
•Experience with mobility and scheduling software and technology strongly preferred.
•Strong understanding of application related configuration and programming techniques and technologies is strongly preferred.
•Broad knowledge of the principles, practices and procedures of the specific business unit is preferred.
•Project Management is required
•Ability to work with others to design effective process/system solutions.
•Project management support skills.
•Ability to manage competing priorities and direct day to day activities of team members to achieve objectives.
•Ability to communicate with business areas to ensure business needs are being addressed effectively.
•Results and proactive orientation.
•Strong analytical, problem-solving, and decision-making skills.
•Effective communications and customer service skills.
•Ability to lead team and resolve conflict in a constructive manner.
•Self-motivated, organized, and capable of handling multiple responsibilities to successful completion.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.  This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

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