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Lead Analyst - CCS Business Support


Kirkwood, NY, US Augusta, ME, US Rochester, NY, US



Iberdrola is a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities in terms of market capitalisation. The group supplies energy to almost 100 million people in dozens of countries including Spain, the United Kingdom (ScottishPower), the United States (AVANGRID), Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France, with a workforce of more than 35,000 people.

Iberdrola is leading the transition towards a sustainable energy model through its investments in renewable energy, smart grids, large-scale energy storage and digital transformation, to offer its customers the most advanced products and services. Thanks to its commitment to clean energy, Iberdrola is one of the companies with the lowest emissions and an international benchmark for its contribution to sustainability and the fight against climate change.




•    Applies  knowledge relating to the design, configuration, and testing of production resolutions and project enhancements.
•    Collaborates with business organizations, vendors, and IT Leads throughout AVANGRID.
•    Leads the development of technical projects in the areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.  This effort includes analysis, project schedule, requirements /design documentation, test plans, testing, test results documentation, implementation, and post implementation support tasks of a project. Including cost and resource estimates for major projects.
•    business and technical expertise  in the prioritization, analysis, solution determination, testing, and  deployment of application resolutions.  
•    Provides direct technical leadership and guidance to key business areas such as: Back Office Billing, Back Office Credit & Collections, Supplier Relations, Call Centers, Field Customer Service, Meter Services, and Corporate Cash Management; in their decision making, process improvement initiatives, and in support of their efficient business operations.  

Skills and Requirements

 Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience preferred. 
•    Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience required. 
•    High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.
•    Requires  experience with SAP CCS and/or SmartCare and collaborating leadership skills.


•   Knowledge of SAP including but not limited to the functional areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
•    Proficient in Microsoft Excel, Word and Power Point applications.
•    Strong verbal and written communication skills.
•    Self-motivated and results oriented.
•    Ability to manage multiple concurrent assignments.
•    Strong detailed orientation, analytical, and planning skills.
•    Strong and efficient leadership skills.


  • Develop Self & Others
  • Empower to grow
  • Collaborate and Share
  • Be a role model
  • Focus to achieve results
  • Be agile
  • Technical Skills

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.  This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

Nearest Major Market: Binghamton

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