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Telesales Manager

Company:  IBERDROLA SOLUTIONS LLC
Location: 

Houston, TX, US

Company

Company

Iberdrola is a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities in terms of market capitalisation. The group supplies energy to almost 100 million people in dozens of countries including Spain, the United Kingdom (ScottishPower), the United States (AVANGRID), Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France, with a workforce of more than 35,000 people.

Iberdrola is leading the transition towards a sustainable energy model through its investments in renewable energy, smart grids, large-scale energy storage and digital transformation, to offer its customers the most advanced products and services. Thanks to its commitment to clean energy, Iberdrola is one of the companies with the lowest emissions and an international benchmark for its contribution to sustainability and the fight against climate change.

 

 

Purpose

Iberdrola’s newly created Retail e-Solutions organization is seeking talented candidates who are passionate about innovation, green energy and delivering smart customer solutions. We are seeking self-driven, passionate and ambitious individuals to join our fast paced, dynamic organization. Now is the best time to join our company and grow your career with us.

 

Iberdrola USA is looking for an experienced Telesales Manager to join our growing team and be a part of a dynamic start-up organization. This individual will be responsible for implementing and managing the tactics required to create a high-performing, consumer-centric, Energy contact-center sales operation. 

 

Telesales Manager will manage the activities of (an) outsource vendor partner(s) in support of attaining the Energy and alternative product-related sales goals, while maintaining the high professional standards of a professional Energy Telesales operation. A vital part of this role is to guarantee that the ethos of consumer-centric, high-level consumer engagement, and a consumer-first philosophy threads through all sales interactions.

 

The Telesales Manager is responsible for the day-to-day and long-term management of the call center and its programs, primarily conducted through an outside vendor partner, working hand-in-hand with the Vendor as an extension of the company.

 

This position requires working onsite alongside the Vendor for both inbound and outbound telesales, currently requires oversight of work-at-home Telesales agents.  This position will operate remotely, with the ability to travel as required.

Responsibilities

•    Monitor outsource vendor partner performance remotely and during onsite visits to ensure program directives are met. 
•    Responsible for monitoring and motivating staff to meet/exceed monthly sales targets and quotas for energy sales.
•    Responsible for ensuring the vendor adheres to quality management program and assisting to elevate agent skill.
•    Coordinate and manage across internal organizations including Sales, Marketing, Customer Service, and Customer Operations. 
•    Oversee the sales training program for staff and play a key role in the development of training materials.
•    Ensure the quality of campaign implementation including adequate staffing, training, and reporting measures. 
•    Identify efficiencies/ process improvements and implement workflow changes as needed.
•    Identify and resolve operational issues that affect program performance.
•    Analyze sales, retention activities, and trends, and use them to report findings and make recommendations to sales and marketing staff.
•    Support the adherence to scripted call guides to assist agents when selling.
•    Develop and coordinate sales forecast with Sales Director, Customer Service Manager and 3rd party telesales vendors
•    Perform other duties as assigned by management.

Skills and Requirements

•    BA degree in Business Administration or related field
•    Minimum of 5 years Call Center and sales experience.
•    Strong project management skills with a focus on attention to detail and follow-through.
•    Strong analytical skills and ability to present data in a logical format.
•    Strong PC skills with an excellent working knowledge of the Microsoft Office suite.
•    Proficient in Call Monitoring programs and reporting.
•    Excellent oral and written communication skills.
•    Deregulated Energy Industry experience a plus
•    ACD, Workforce Management and IVR experience a plus
•    Good logical reasoning and organizational management skills required.  
•    Ability to work independently as well part of a team to meet common objectives.
 

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